Testimonials

The following extracts are from letters that have been received by the group, our customers are happy for other potential purchasers to share their experiences.
 
My Honda Garage in Dibden Purlieu is an outstanding garage in terms of service and reasonable prices.  I have complete faith in the staff to identify and carry out whatever work is required to help my 18 year old car stay in excellent condition.  They have never failed to impress me with their highest level of attention.  Mr K
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I wanted to provide some positive feedback regarding Zara Hitchings, Group Bodyshop Manager and Jason, from Dibden Purlieu Branch. I have been dealing with Balmerlawn, Dibden branch since 2008 when I purchased my first car with your company. I have been very pleased and impressed by Jason who in my experience has always made me feel as though he is giving me personal, one to one attention. I recently brought another car and my experience was very positive. For me he makes the Dibden branch and is the one member of staff I trust to give me the right advise.  Zara has recently helped me deal for arrangement for my car repair following an accident. She too gave me really great personalised service. I felt confident my car was in good hands.These two staff members would make me recommend your company to my friends and family.

From when we first saw the car that we wished to purchase on the forecourt, all of the staff were extremely friendly and helpful and answered all of our questions with confidence and knowledge. They kept in touch with us about delivery but unfortunately we had to wait three and a half months for that. I believe that this was due to production problems with this model. Two members of staff that I must mention are Greg Chaldecott and Mark Gibbins. They are both excellent employees and went out of their way to help us through the purchase and answered all of our questions frankly and honestly. They are a credit to the Balmer Lawn Group.”
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“Just a short note to thank you and your staff for so kindly and promptly ordering and fitting a replacement side mirror for my Vauxhall – very impressive as you are Honda dealers”
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“When I get poor  service, believe me, I’m  the first  to vociferously complain. I was before retiring, a Regional Director  for  a big retail  chain and covered Ireland,  Scotland and northern  England with almost 200  stores under my control. So believe me,  i  know about service and staff  training!   And how difficult high  and consistent standards are to achieve.  I  really must congratulate Brockenhurst on  the consistently high  standards I find at Brockenhurst. I bought my last  car from  there, have it serviced there  and will  no doubt buy again from  there. At all times I have been  met by pleasant  people who  really seem  interested  in me  and  my problem  or needs. This ranges from  the man  who  picks  up my car for servicing,  to the  reception  staff  and  even the lovely lady who keep the place so scrupously clean  and all  with a  smile and “Can I  get  you  a  coffee?”  Yesterday  I had to bring  the car  in  urgently as I had  scraped the car on  my garage door  and removed the bumper  and wheel  arch trim.  No  problem!  A very pleasant and  efficient young man on  reception  dealt with  it immediately. Told  me it  would cost  ££  and said he would order  the parts.  What time did I want to  bring the  car in? No  problem. I  arrived early,  the same  pleasant reception and efficiency  and car fixed.  Whoever  recruits your people, whoever trains your people and whoever keeps  them  all so consistently focussed needs congratulating. People make a business  and your business  is a shining  example of what  should be the norm  in the UK  but sadly, is far from  being the norm. My thanks and congratulations to all at Brockenhurst,  for today and all  previous visits!”TC
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“Just had a service and other jobs done at Balmer Lawn Honda.  Having spent all my working life in a service industry,  I can recognise good, caring customer service when I find it, this branch has  it in oodles!  From the pleasant and efficient receptionist, to the lovely tasting free coffee, to the comfortable and smart waiting area—one cynically waits for disappointment to set in with the actual job! Not a bit of it!  This is a slick and efficient operation and one where the customer is made to feel like Number One.  Every single member of this branch obviously has bought into the ethos and objectives of  this business.  Someone has done a splendid training and education job because I believe the staff, all of them, really do put the customer first.  It is a pleasure to be a customer here and feel so valued.  Well done Balmer Lawn!  All  of you!” – TC

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“Thank you for your letter – I am very pleased with the repair, my car looks terrific” – CF, Wilton
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“I would like to express that it was my pleasure to purchase a vehicle from your Dibden showroom, everything was handled in such a way that it was a first class experience” – JW, Reading
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“You made me feel like a VIP for the day with the great service” – Mrs Parsons, Sway

“Thank you for such a smooth car purchase, the service we recieved from your staff was excellent.  The telephone manner of all your staff is exemplary and was the reason we chose to visit you in the first place” – Mrs Brooks, Eastleigh

“Spending money is not always a happy experience, but the manner in which you attended to our enquiries and advised my wife and I made it an all together pleasant experience” – Mr Povey, Christchurch

“I had my car serviced for the 5th consecutive year at the Dibden Purlieu branch. I am writing to say that the friendly customer service provided by Jason at the reception desk was first class” – Mr Jones, Hythe

“Once I had made up my mind to purchase a new car Jonathan took me through the procedure and made it simple” – David Hill, Eastleigh

“Thank you for all your help and assistance when we bought our new Honda.  I am enjoying driving the car and hope to for many years to come” – Jackie, Brockenhurst

“I would just like to put on record how impressed and grateful my wife and I were with Daniel, he was courteous, very knowledgeable and nothing was to much trouble for him.  He is certainly an credit to your excellent company” – Customer, Lymington