I have been a customer for 12 years and having just changed my 13 year old Honda Civic for a newer model, I have nothing but praise for all the staff I have encountered. Always polite, helpful, friendly and yet professional.
My special thanks would go to Gerry Head who went beyond the call call of duty in my book. She is an excellent ambassador for Honda Motors.’
——–‘We just took our new car to Birmingham and we are delighted with it. Lots of little surprises along the way, all good. Kester has a few questions about one or two things he didn’t quite understand yet. Nothing major and I am on the mend thank you for asking.
Many thanks once again for all your very professionalism from start to finish and your easy to communicate with manner. It has been an excellent car buying experience.
Yes, we’ll see you at the car check up and I think Kester will maybe pop in before to ask his couple of questions.
Kind regards, Fi.’
——–I wanted to provide some positive feedback regarding Zara Hitchings, Group Bodyshop Manager and Jason, from Dibden Purlieu Branch. I have been dealing with Balmerlawn, Dibden branch since 2008 when I purchased my first car with your company. I have been very pleased and impressed by Jason who in my experience has always made me feel as though he is giving me personal, one to one attention. I recently brought another car and my experience was very positive. For me he makes the Dibden branch and is the one member of staff I trust to give me the right advise. Zara has recently helped me deal for arrangement for my car repair following an accident. She too gave me really great personalised service. I felt confident my car was in good hands. ——–
These two staff members would make me recommend your company to my friends and family.
From when we first saw the car that we wished to purchase on the forecourt, all of the staff were extremely friendly and helpful and answered all of our questions with confidence and knowledge. They kept in touch with us about delivery but unfortunately we had to wait three and a half months for that. I believe that this was due to production problems with this model. Two members of staff that I must mention are Greg Chaldecott and Mark Gibbins. They are both excellent employees and went out of their way to help us through the purchase and answered all of our questions frankly and honestly. They are a credit to the Balmer Lawn Group.” ——– “Just a short note to thank you and your staff for so kindly and promptly ordering and fitting a replacement side mirror for my Vauxhall – very impressive as you are Honda dealers” ——- “When I get poor service, believe me, I’m the first to vociferously complain. I was before retiring, a Regional Director for a big retail chain and covered Ireland, Scotland and northern England with almost 200 stores under my control. So believe me, i know about service and staff training! And how difficult high and consistent standards are to achieve. I really must congratulate Brockenhurst on the consistently high standards I find at Brockenhurst. I bought my last car from there, have it serviced there and will no doubt buy again from there. At all times I have been met by pleasant people who really seem interested in me and my problem or needs. This ranges from the man who picks up my car for servicing, to the reception staff and even the lovely lady who keep the place so scrupously clean and all with a smile and “Can I get you a coffee?” Yesterday I had to bring the car in urgently as I had scraped the car on my garage door and removed the bumper and wheel arch trim. No problem! A very pleasant and efficient young man on reception dealt with it immediately. Told me it would cost ££ and said he would order the parts. What time did I want to bring the car in? No problem. I arrived early, the same pleasant reception and efficiency and car fixed. Whoever recruits your people, whoever trains your people and whoever keeps them all so consistently focussed needs congratulating. People make a business and your business is a shining example of what should be the norm in the UK but sadly, is far from being the norm. My thanks and congratulations to all at Brockenhurst, for today and all previous visits!”TC ————-
“Just had a service and other jobs done at Balmer Lawn Honda. Having spent all my working life in a service industry, I can recognise good, caring customer service when I find it, this branch has it in oodles! From the pleasant and efficient receptionist, to the lovely tasting free coffee, to the comfortable and smart waiting area—one cynically waits for disappointment to set in with the actual job! Not a bit of it! This is a slick and efficient operation and one where the customer is made to feel like Number One. Every single member of this branch obviously has bought into the ethos and objectives of this business. Someone has done a splendid training and education job because I believe the staff, all of them, really do put the customer first. It is a pleasure to be a customer here and feel so valued. Well done Balmer Lawn! All of you!” – TC—————– “Thank you for your letter – I am very pleased with the repair, my car looks terrific” – CF, Wilton —————– “I would like to express that it was my pleasure to purchase a vehicle from your Dibden showroom, everything was handled in such a way that it was a first class experience” – JW, Reading —————–
“You made me feel like a VIP for the day with the great service” – Mrs Parsons, Sway
“Thank you for such a smooth car purchase, the service we recieved from your staff was excellent. The telephone manner of all your staff is exemplary and was the reason we chose to visit you in the first place” – Mrs Brooks, Eastleigh
“Spending money is not always a happy experience, but the manner in which you attended to our enquiries and advised my wife and I made it an all together pleasant experience” – Mr Povey, Christchurch
“I had my car serviced for the 5th consecutive year at the Dibden Purlieu branch. I am writing to say that the friendly customer service provided by Jason at the reception desk was first class” – Mr Jones, Hythe
“Once I had made up my mind to purchase a new car Jonathan took me through the procedure and made it simple” – David Hill, Eastleigh
“Thank you for all your help and assistance when we bought our new Honda. I am enjoying driving the car and hope to for many years to come” – Jackie, Brockenhurst
“I would just like to put on record how impressed and grateful my wife and I were with Daniel, he was courteous, very knowledgeable and nothing was to much trouble for him. He is certainly an credit to your excellent company” – Customer, Lymington